our mobile banking app
Access your bank accounts on the go from your smartphone or tablet! Download our free App from the Apple App Store or Google Play to be connected to your accounts anywhere and anytime. Enroll in Mobile Deposit to deposit checks quickly from your phone. No more trips to the Bank! You can also pay bills, transfer money to friends and family using Zelle®, temporarily or permanently suspend your Debit Mastercard, and much more! Data and message rates may apply.
send and receive money with Zelle®
Zelle® is a fast, safe, and easy way to send money to friends, family, and other people you know and trust, no matter where they bank in the US. Whether you’re paying rent, gifting money, or splitting the cost of a bill, Zelle® has you covered. It's fast: you can send money directly from your account to someone else's, typically in minutes. It's safe: you are using Zelle® within the Champlain National Bank app you already trust, and account numbers are never shared. It's easy: send money using just an email address or US mobile number.
mobile deposit
Mobile Deposit lets you deposit checks quickly and easily in your Champlain National Bank account using your smartphone or tablet. Stay organized without the worry of lost or misplaced checks because you can securely process them as soon as you receive them. Receive funds faster, and save time, money, and fuel with fewer trips to the bank. Bank on your schedule!
business mobile deposit
Business Mobile Deposit lets you deposit checks quickly and easily in your Champlain National Bank Business account using your smartphone or tablet. Stay organized without the worry of lost or misplaced checks because you can securely process them as soon as you receive them. That versatility improves your cash flow by receiving funds faster, plus it saves time, money, and fuel with fewer trips to the bank. Stay focused on your business while banking on your schedule!
debit card alerts and protections
Manage your debit card when and how you want, right from our Mobile Banking App! From setting spending limits, to requesting notifications for certain types of transactions, to blocking charges, you are in complete control of how your card is used.
temporarily suspend your card
Not sure where you placed your wallet? You can temporarily suspend your debit card through our Mobile Banking App to prevent it from being used. Once you find your card, it’s easy to reactivate it with the touch of a button. Suspending a card will not prevent pre-authorized transactions from being processed. If your card is ever lost or stolen, you can quickly and permanently disable the card through the App. Contact us to order a new card. Both features are available under Manage Cards.
requirements
Mobile Banking App users must have an active NetTeller (online banking) account and a web enabled cell phone with an activated browser. Our Mobile Banking App is only available on Apple or Android devices.
troubleshooting
If you are having trouble accessing your bank accounts on your mobile device, here are a few things to check that may be preventing you from using our Mobile Banking App.
Verify you have an active NetTeller account
Confirm your mobile device is web enabled
Verify your mobile network allows secure web browsing
If you lose your signal during a transaction, don't worry. You will always receive an immediate confirmation whenever you complete a transaction. If you do not receive this message, log back into the App to review your transactions. Any transactions not listed will need to be re-entered. If you're having trouble entering data or viewing text and graphics, you should turn your device off and then back on. If the problem continues, try clearing out your cache.
how to enroll
Download the Champlain National Bank App through the Apple App Store or Google Play. Simply search for "Champlain" and our App should be one of the results. You can enroll right through our App. Or you can enroll through your NetTeller account, by logging into your account, and clicking on the Mobile Banking tab. Enter your mobile phone information and select the accounts you wish to access through the Mobile App. You should receive a text message confirming your enrollment.
logging in
Once the App is set up, you will have the option to use your phone or tablet’s Touch ID or Facial Recognition technology to log in, if available on your device, making it even easier to access your accounts!
opting out
If you no longer wish to access your bank account via our Mobile App, simply login to your NetTeller account, and select the Mobile Banking tab. Deselect the box next to Enable Web Access and then click the Submit button, and then the Confirm button. You should also delete the app from your device.
safe and secure
Keeping your accounts safe while you are on your mobile device is our priority. Some of the measures that are in place to keep your accounts secure include timing out your banking session after 10 minutes of inactivity. After 10 minutes, the last viewed screen will remain open, however, if further action is attempted, the login page will display. Your account information is not stored on your mobile device after accessing the Champlain National Bank Mobile App.
For more information about protecting yourself while banking on your mobile device, please check out our Security Tips
questions?
If you have any questions, you can contact us by:
Visiting or calling your local branch
Emailing us at: info@champlainbank.com
Writing us at:
Champlain National Bank
3900 NYS Route 22
Willsboro, NY 12996