Mobile Phone with a Piggy Bank on the Screen

Telephone Banking

what is telephone banking?

Bank by phone 24 hours a day! Check account balances, transfer money between your Champlain National Bank accounts, and stay informed on your transactions.

What is the telephone number?

The toll-free number is: (800) 246-9554.

how do i get started?

We’ve made it easy to get started using Telephone Banking! When you call the toll free number, it will ask you for your bank account number. The system will recognize that you are a new user and will ask for your social security number for verification purposes. It will then ask you to enter a PIN. This PIN can be any number of your choosing, and must contain at least four digits. You will be asked to confirm this PIN. That’s it!

The next time you call our Telephone Banking system, you will only need to know your account number and your PIN. If you have multiple deposit or even loan accounts, you will be able to access those too by simply using your PIN.

telephone banking menu

When you access the Champlain National Bank Telephone Banking system, you will have the following choices:
Press 1 for Account Balance
Press 2 for Account History
Press 3 to Transfer Funds or Make a Payment
Press 4 for Future Dated Transactions
Press 5 to Change your Telephone Banking PIN
Press 6 for Card Services

menu navigation

Here are a few additional ways to help you navigate the Telephone Banking system.
Press * to Go Back to the Previous Menu
Press # to Repeat
Press 0 to Speak to Someone During Business Hours
Press 3* for Main Menu

card services

In addition to accessing your bank accounts using Telephone Banking, you can also easily manage your Debit MasterCard or ATM Card. Activate a new or reissued card right from your phone, without ever having to go to an ATM! You can also deactivate your card if it’s ever lost or stolen.

safe and secure

Our Telephone Banking system is extremely secure and confidential. We take keeping your accounts safe very seriously.


If you have any questions, you can contact us by:
Visiting or calling your local branch
Emailing us at:
Writing us at:
Champlain National Bank
3900 NYS Route 22
Willsboro, NY 12996