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Security Statement

OUR INTERNET SECURITY POLICY

When you visit our website to view any pages, read product information, or use the online calculators and tools, you do so without telling us who you are, and without revealing any personal information.  If you choose to contact us by email, please be aware that the resulting email to us will display your return address in the header we receive.  Typically your email may include personal information, which is only used internally for the purpose of fulfilling the request or for contacting you directly.  At no time will we share your information with companies not affiliated with Champlain National Bank unless we are required to do so by law or court order.

THIRD PARTY LINKS

Any links to third party websites are provided as a convenience for Champlain National Bank’s website visitors.  Linked websites may be less secure than the Champlain National Bank website.  Any information requested by any of those websites will be governed by the privacy policy of those sites, and any questions related to those sites use of information should be directed there.  If you have any questions concerning this Security Statement or privacy issues concerning a recent transaction, please contact us.

CHAMPLAIN NATIONAL BANK'S USE OF COOKIES

A cookie is a small file that is sent to your computer by a site’s server.  A cookie can be a record of your visit to a website, the pages you viewed while on that website and the time you spent on that website.  Champlain National Bank does employ cookies on our website.  Our Internet banking service, NetTeller, uses cookies to enhance the security provided to you by multifactor authentication.  A persistent cookie is added to your computer once your identity has been validated.  While this cookie does contain sensitive information, the cookie is encrypted.  As with cookies used by our website, we do not use this cookie to collect personal information about you.

NETTELLER SECURITY

Your trust is important to us.  Therefore, our responsibility to protect the privacy and security of your account information is our top priority.  Champlain National Bank uses the following to help ensure the security of your personal and financial information.

NETTELLER WEB BROWSER ENCRYPTION

To access your accounts through NetTeller, initiate online account transactions or send us secure messages, you must use a web browser such as Internet Explorer, Firefox, Safari or Chrome that supports 128-bit encryption and Secure Socket connection supporting TLS protocol; this is evidenced by "https:".  These technologies provide a high level of security and privacy, protecting data in transit between your computer and ours.

NETTELLER USER NAME AND PASSWORD PROTECTION

The length and complexity of your NetTeller user name and password greatly influences the security of your account information.  Champlain National Bank requires passwords consisting of a minimum of eight characters to include at least one letter, number and special character (+,_,%,@,!,$,&,*,~).  After three unsuccessful login attempts, your account will be locked.  You can restore access by calling us at (518) 963-4201, option 1, during normal business hours.  Passwords must be changed every six months.

NETTELLER SECURITY QUESTIONS

In order to reset your NetTeller password online, you will be required to provide the answers to the password reset questions that you previously established.  In addition, security questions are part of Champlain National Bank's multifactor authentication protocol and may be required when logging in from a different device than you normally use or when sending large Bill Pay transactions.  In all, security questions are used to validate your identity.

NETTELLER TIMEOUT

Our NetTeller system is designed to log you out automatically after 10 minutes of inactivity.

ADDITIONAL SAFEGUARDS

Champlain National Bank will never:
Send an email to you asking for your personal or account information.
Ask you for your password in person, over the phone, or in an email.
Display a popup warning or security alert when you login.