Cell Phone Graphic with Debit Card and Texting Symbols

Debit Card Alerts and Protections

a powerful tool

Manage your debit card when and how you want, right from our Mobile Banking App! From setting spending limits, to requesting notifications for certain types of transactions, to blocking charges, you are in complete control of how your card is used.


manage cards

We will need to have your mobile phone number or email address on file to get started! Please note: your mobile carrier may charge you data or message fees.

After logging into the Champlain National Bank Mobile Banking App, select Preferences from the Main Side Menu.

In the Preferences Menu, select Manage Cards to view the debit cards that can be managed.

Manage Cards Preferences


manage cards menu

This is the Manage Cards main menu. From here you will be able to setup alerts for your debit card, temporarily suspend it, report it as lost or stolen, and request a new card.

Manage Cards Menu


alerts and protection

Location - Block your card from being used internationally or be notified when used internationally.

Merchant Types - Restrict or be notified of transactions at selected merchants: Age Restricted, Gas Station, Restaurant, Travel, etc.

Transaction Types - Restrict or be notified of transactions by type: in-store, online, etc.

Spending Limits - Block or be notified of transactions by dollar amount thresholds.

Alerts and Protections Menu


notification settings

This is where you will manage your Alerts Notification Settings.

Notification Setting Menu


transaction alerts

Choose a notification method for Blocked Transaction Alerts. At least one method must be selected, or you will not be notified of any of your blocked transactions alerts.

Transaction Alerts Menu


notification alerts

Choose a notification method for Notification Alerts. At least one method must be selected, or you will not be notified of any of the alerts you enable.

Notification Alerts Options


locations

All Champlain National Bank Debit Mastercards are already blocked from making purchases in international locations, with the exception of Canada. All other countries are restricted to ATM use only.

To Block ATM transactions from all international locations, select the box next to International. Notifications can be enabled without enabling the International ATM Restriction.

Locations Options Menu


merchant types

This is where you can Enable Notifications or Restrictions for various Merchant Types.

Tap the info icon in the upper-right corner for details on what is included for the Merchant Types. When a Restriction is enabled, the corresponding Notification is automatically enabled, however, Notifications can be enabled without enabling a Restriction.

Make sure you swipe to view the full list of Merchant Types, which may be longer than your device screen.

Merchant Types Setup


transaction types

This is where you can Block certain Types of Transactions.

Tap the info icon in the upper-right corner for details on what is included for the Transaction Types. When a Restriction is enabled, the corresponding Notification is automatically enabled, however, Notifications can be enabled without enabling a Restriction.

Transaction Types Menu


spending limits

Here is where you will Set Transaction Spending Limits and Alerts and/or set Monthly Spending Limits and Alerts.

Spending Limits Setup


temporarily suspend your card

Not sure where you placed your wallet?

You can temporarily suspend your debit card through our Mobile Banking App to prevent it from being used. Once you find your card, it’s easy to reactivate it with the touch of a button. Suspending a card will not prevent pre-authorized transactions from being processed.

If your card is ever lost or stolen, you can quickly and permanently disable the card through the App. Contact us to order a new card. Both features are available under Manage Cards.

Suspend Card Services Menu


questions?

If you have any questions, you can contact us by:
Visiting or calling your local branch
Emailing us at: info@champlainbank.com
Writing us at:
Champlain National Bank
3900 NYS Route 22
Willsboro, NY 12996